Hi, I'm

Kush Gandhi

Technical Support Analyst

Technical support analyst specializing in troubleshooting, ticket management, and system diagnostics delivering efficient resolutions across multiple enterprise support environments
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LinkedIn

1+

Years Of Experience

2+

Projects Completed

70+

Customer Cases Managed Weekly

My Skill Set

Delivering efficient technical support solutions through troubleshooting, system administration, and enterprise ticketing platforms

Technical Troubleshooting

Diagnosing software and system issues by analyzing logs, reproducing problems, and applying structured troubleshooting approaches across enterprise environments effectively

Ticket Management Systems

Managing incident tickets using ServiceNow and Jira while ensuring accurate documentation, prioritization, and timely resolution aligned with service level agreements

System Administration

Administering Windows Server and Microsoft 365 environments including user account provisioning, group policy management, and system configuration monitoring tasks

Why Choose Me

My Experience Area

Technical Troubleshooting (ServiceNow, Jira)
95%
Microsoft 365 Administration (Exchange, User Management)
90%
API Testing & Debugging (Postman, REST APIs)
91%
Web Technologies (HTML5, CSS3, JavaScript)
87%
Windows Server Administration (Active Directory, Group Policy)
92%
SQL Database Handling (MS SQL Server)
88%
Scripting & Automation (PowerShell, Bash)
85%
Version Control & Development Tools (Git, .NET Framework)
90%

Projects

My Amazing Works

Elixir – Barbershop & Salon Management Platform

Full-Stack Developer

View More

TimeRacer

Developer

View More

Experience

HGS

Customer Service Representative
November 2025 – Present

Roles & Responsibilities

• Handled 60+ inbound customer interactions per shift while diagnosing service issues and delivering effective technical troubleshooting resolutions consistently

• Resolved 85% of customer inquiries during first interaction by analyzing system data and applying structured troubleshooting methodologies efficiently

• Managed 70+ weekly support cases using multiple ticketing systems while ensuring accurate documentation and maintaining service compliance standards

• Navigated 4+ internal systems simultaneously to research technical issues and provided accurate, real-time customer support solutions

• Supported 50+ daily technical and service-related requests through active listening, issue diagnosis, and structured problem-solving techniques

• Escalated 10+ complex service issues weekly while collaborating with internal teams to ensure timely and effective resolution

DEGREE & CERTIFICATIONS

EDUCATION

Diploma in Computer Programming

January 2024 - April 2025

Conestoga College, Waterloo, ON

AWS for Beginners

March 2026

Great Learning

IT Help Desk for Beginners

February 2026

LinkedIn Learning

React JS

Great Learning

October 2025

Professional Recognition & Feedback

Awesome Service

Kush consistently delivered accurate technical solutions while maintaining exceptional communication, ensuring seamless issue resolution across multiple customer support channels.

Testimonial 1

Manager

Awesome Service

His ability to manage high ticket volumes while maintaining quality documentation and timely escalation significantly improved overall service efficiency.

Testimonial 2

Manager

Phone

+1 (437)-933-3204

Mail Id

gkush3204@gmail.com

Address

Kitchener, ON, Canada